Crispy Chicken Paillard
Charles Street Bakery

Charles Street Bakery

507 CHARLES ST, La Plata, MD, 20646, United States

Cafés • Kebab • Asiatic • Fast Food


"I went to Charles Street bakery to place a cake order 3 days after they made my beautiful delicious red velvet cake (the purple one). I told them that I want it exactly like the previous cake that I had gotten (size wise) but this time I want carrot cake. The same person that took both cake orders responded by saying ok so 6in 3 layers then? And I said yes. Because I wanted a tall cake like the previous one, so we both had an understanding. I go pick up the cake yesterday and I see that the cake is not tall at all from the glass fridge. I tell the cashier who was the one that took my order that I ordered a 3 layer cake and that my cake was supposed to be taller, which she agreed. She tells them in the back that it was supposed to be a 3 layer cake and they tell her that is a 3 layer cake. When I tell you I was so blown away that that was a 3 layer cake… like I was so confused. The cashier brought me “manager”. Kathy (manager) proceeded to tell me that carrot cakes are thinner than other cakes and reassured me that it is 3 layers. I told her that I specifically told the person who took my order that I wanted the cake to be as tall as my last one so that’s why she put down 3 layers on the order sheet. I’m very annoyed because this second cake (black) was much more expensive than the first cake (purple). I honestly wasn’t going to take the cake but they have a contract that you only get 50% back. I was not going to let them keep $45 which I honestly think should have been the price of that cake. Katie the “manager” pretty much blames it on still having to staff and gave me her number so that I can place my order trough her next time so there would not be any confusion. Katie said that next time say you want 4 layers when ordering a carrot cake, i don’t believe 4 layers would have been enough for that height, i thinking 6 layers. To make things worse the cake was extremely dry. Charles Street Bakery does make very beautiful cakes and can voucher for their red velvet cake because it was moist and delicious . I would advise you to think twice when ordering a carrot cake from them for a special event."