"Sunday night my wife and I arrive with our 2 kids. We tell the host we have 4. She goes to seat us but there was a group of 3 waiting in front of us so I said they were here first hostess acknowledges and seats them, a group of 6 walks in behind us. Host seats us and the group of 6. Server immediately goes up and takes group of 6 order. I 've been in the industry for a while (almost 20 years) and I just think, how about that group of 3 first (smaller group) or us (we have 2 kids) but no big deal the table of 6 can go first. 20 minutes later our server has said nothing to us yet, I notice the group of 3 has not been greeted either, and the group of 6 has no drinks yet. At about 30 minutes the server comes over to us (does not apologize at all) asks if she can take our drink order. We ask for 4 waters, she asks if we know what we want to eat. We order our appetizer ask if the kids food can come out at the same time then order our mains. 20 minutes later we still have no water. I notice the group of 3 walks out (NEVER EVEN GREETED) shortly after she walks up to us and says I 'll go get your water again no apology or explanation. Water shows up a few minutes later, then our appetizer comes out she says I told the kitchen to do the kids food at the same time but they didn 't and she walks away. First bite of our appetizer is cold. (probably sat in the window) a couple minutes later a different server brings our mains out (haven 't had much time to put a dent in the cold appetizer) and our kids still have no food. Server 2 notices a bit of surprise on our faces and asks if we 're missing anything. I say yes our kids never got their food, she leaves and brings our kids food back. Anyway we can finally eat after over an hour. Server never comes back, my wife just needs a refill, server never checks if the food is good, never asks if we want another drink, none of that stuff. When she does finally arrive she asks if we need anything, sure a refill and now some boxes. She disappears a little while longer than comes over and asks if we want anything else, we get the check, and leave. Our server never once apologized for anything, she never checked on us, she never explained any reasoning for being so inefficient and terrible at the job. My wife and I have spent thousands of dollars at BWW over the years, we used to spend every weekend there in our 20 's. Since the pandemic we have only had 1 good experience every other one has been sub par, but this was the worst restaurant experience we 've ever had. I don 't know if we 'll ever consider Buffalo Wild Wings again. No manager checking on tables, no one was visibly in charge even if we did want to do anything about it while we were there. My family and I love going out to eat, but BWW is not worth our money anymore. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1"
