"As a long time area resident, I have fond memories of Armand 's Pizza as a great option for good pizza and a great environment. We ordered carryout online the other night and I was shocked at the poor service and attitude from several staff when I went to pick up the order. When I got to the restaurant, a few minutes before my order was supposed to be ready, I was told it would be five minutes. No problem there. After about 15 minutes, I was getting ready to ask again about the order, but another lady who had been waiting before I arrived stepped up first. She politely asked about her order and noted she had been also told five minutes but she was approaching 25 30 minutes at that point. The girl working the front counter was unprofessional and rude to the customer, saying the system just says five minutes but she has no way to know what other orders are in front of hers. She then told the lady to not raise her voice to her which was inappropriate as the customer had not raised her voice, but had only asked why it was taking so long. The customer then asked for a manager. Before the manager approached, another staff member stepped in without offering any additional assistance. When the manager came up, he was somewhat apologetic but did not appropriately address the customer 's concerns about the way she had been treated. At this point, her order came up and she departed. At this point, another staff member who was working the floor came up and curtly asked me what I needed. I told her I had the same issue I had been told five minutes and was wondering how much longer it would be. I had been waiting about 15 minutes, so I wasn 't particularly upset I just wanted to know how much longer it would be. She immediately became rude and started going off about how busy they were and that I just needed to wait. By the way, she approached me I hadn 't even asked a question when she started the conversation. There were a grand total of 2 tables in the restaurant. I am sure they had delivery and takeout orders to prepare, but being reasonably polite isn 't too much to ask. Over the prior 20 minutes or so I had noted how lackadaisical and unhurried the staff appeared to be. She continued to argue with me in an entirely unhelpful way and added nothing positive to the experience. At no point did the manager offer to assist. My pizza came out and I left appalled at how the staff there treats their customers. If I hadn 't witnessed the previous interaction and been given a realistic wait time, I wouldn 't have had any issues to raise, but the experience as it unfolded left a bad taste in my mouth. I 've given two stars because the pizza was actually pretty good, but until they train the staff on how to provide a positive experience for guests (and hopefully are realistic with wait times), I will not be returning."
