"We spent over $400 for a family breakfast with Santa and felt completely rushed throughout our experience. We arrived at 11 AM and had to ask for drinks ourselves; no one checked on us until we reached out for assistance. Just 40 minutes after our arrival, the staff cleared the tables around us, and they placed our bill on the table without even inquiring if we wanted anything else to drink. We had hoped to enjoy at least two hours in a festive atmosphere, especially since we were there to decorate cookies together as a family. Such treatment is absolutely unacceptable for a group of eight that invested so much money for a memorable experience. We left feeling very disappointed and believe some form of compensation is warranted."
