Dark Chocolate Espresso Beans
Kimpton Palomar Los Angeles Beverly Hills

Kimpton Palomar Los Angeles Beverly Hills

10740 Wilshire Blvd, 90024, Los Angeles, US, United States

Wine • Coffee • American • Cocktail


"It’s no secret that people on the West Coast are more polite and welcoming but that’s understated until you visit the Kimpton Hotel Palomar Beverly Hills.The front desk people were cheerful and, on the morning of July 3, a room service attendant whose name I can’t recall even asked me how I was enjoying my stay and gave me assistance getting to the garage after I had checked out (keys are required to access floors from the elevator). But it is a front desk agent named Emily that I want to sing my praises to.It would have been sufficient for Emily to have been friendly, respectful and attentive – that’s how customer service representatives are supposed to act. Emily’s personality, however, was magical. She was so warm and so welcoming that she was infectious. She answered questions eagerly and with confidence. The Palomar was super busy that weekend and, having worked in the hotel business myself at one point, I know that it is tempting to speak sluggishly or struggle to put on a happy face after a while. Not Emily.Emily was extraordinary in another manner. As an IHG member, I had intended to stay at the Palomar only one of my three nights in the L.A. area because the points I had only covered it. It was Fourth of July weekend and it was obviously more expensive. I had booked another hotel but really liked Palomar. I wasn’t sure I wanted to stay but two things changed my mind. One was riding by the other hotel and finding, from the outside that it was more shady than it looked online and the neighborhood was not the greatest. The other factor that convinced me to stay at Palomar and spend a great deal of extra money was knowing Emily would be there. I may be embarrassing her but that's how super her guest service skills are and that’s what will bring me back next time I make it to L.A.Thank you Emily for making my stay at Palomar so pleasurable. You truly represent the best of the hospitality industry.Scott"