Del Scorcho Medium
Del Taco

Del Taco

43999 15th St W, Lancaster, CA 93534, United States

Pizza • Kebab • Cafés • Fast Food


"I had the worst experienceat the del taco located in Lancaster, Ca. The specific address was 43999 15thSt west Lancaster, Ca 93454.I carefully described my order and repeated my order to the representative, later presented as the Manager . A man took my payment. I get home and noticed my order was not completed. I was missing 2 jumbo shrimp tacos. There is a current LA alert for a storm and during the storm retract to DelTaco at aforementioned del taco location to retrieve items that were not included in first order. I kindly explained the mishap and paid for the missing items.The personnel responded with many apologies.I asked to speak to the manager for further retribution of missing items. The Manager was very aggressive. She slammed the window on me without offering me any satisfactionin the errors that were made. Mind you there is a state wide emergency in weather conditions and flooding. I was not offered anything as a complimentary gesture despite the money I spent for the missing items. Instead this manager threatened bodily harm to me both physically and verbally when confronted about the fries said member offered in addition to my paid meal that was excluded from the total cost leaving me to retrieve said items and paying for themThis is the worst customer service I've ever experience from Del Taco and I do intend to take further action against this manager at this establishment for putting me in not only health concerns of food from Del Taco but also in the aggressive approach by the manager and lack of standard customer service that could have been a hazardous event.My family loves Del Taco but do not appreciate the lack of customer service skills at this location! Please hire people that excel in customer service, respect and dignity in the people served"