"First time I 've ordered for delivery from any restaurant. Online it said 40 min delivery time . I accepted that fact. It was 1:03 PM. I live 1 mile from this store, ordered chef salad, pepperoni pizza with extra cheese and was willing to pay the delIvery charge and extra for chef salad and extra cheese. I will first talk about the delivery. After the first 40 min. went by, I started watching for the delivery person. After 50 min. went by, I started worrying. After 60 min. went by, 2:05 PM, I called the store. The mgr. said the driver had just left, that they were very busy, and that my food would be delivered fresh and hot. So if you are going to be horribly late, don 't you call or email saying so? After 70 min. I was frustrated. (Remember, I live 1 mile from the store. After 80 min., twice as long as originally promised, I was again frustrated and called. I was told the driver would be arriving any min. After 95 min., 55 min later than promised, my food showed up. The driver said his mgr. told him to stop at the store to pick up 2-liter bottles of soda, not for me, but because the store had failed to stock enough for their other customers. I threw it off, decided to let it all go and to not get delivery from Pizza 9 again, and set off to heat my cold pizza while eating my chef salad. But wait! I was given a garden salad, not the chef salad I ordered and paid more for. And the pepperoni pizza with extra cheese? No pepperoni. And if this is extra cheese, I can 't believe it. But they took my money for extra cheese. Now I was hangry . I called yet again and asked for the mgr. I told her I wanted my money back because my food was an hour late, I was not given the chef salad I ordered and paid for, and was not given a pepperoni pizza. I did not mention the sad amt. of extra cheese. Then the interrogation began. (I 've now been dealing with Pizza 9 for 2 hours. She says the only difference between garden salad and chef salad, is ham. Did I know what ham looks like? Did I see any ham? (I 'm hoping to add pictures. Do you see any ham? Then she says they put their pepperoni under the cheese. Again, I have taken pictures. She goes on and on, I 'm getting more and more frustrated. She is refusing to refund my money, but, she says, she will re-make my order for me. I 'm looking at the clock. Not willing to wait another 2 hours. I told her no and hung up. I would rather lose the $23+ dollars I paid, than have this woman offer me nothing but another 2 hours of hunger and more interrogation. 3:20 P.M. my doorbell rang. It is a Pizza 9 delivery guy, delivering my order . WT_! I told him I did not order more food, that I told the mgr. I didn 't want more food, and to go away. This business is very unprofessional. They ran out of soda and told the delivery guy to stop at the store and get them some, while he was out to deliver my food. They lied 1, 2, 3 times about the time my food would arrive. They refused to be honest from the start and then refused to admit they made a mistake on fulfilling my order. I 'm out money. That makes me mad. But have learned to NEVER BUY FOOD FROM PIZZA 9 AGAIN. Anybody see ham in my chef salad? Anybody see pepperoni on my pizza? Anybody see extra cheese? BTW, this pizza is not very good. I see my pictures here. Why don 't they show up on the website? Can Pizza 9 manipulate their reviews? Oh, there they are."
