Double Chocolate Brownie Sundae
Ruscello – Nordstrom Perimeter Mall

Ruscello – Nordstrom Perimeter Mall

4390 Ashford Dunwoody Road Atlanta, GA 30346, 30346-1517, United States

Soup • Dining • Coffee • Italian


"We have loved Ruscellos in the past. So, to see how far it's gone downhill was shocking. Our waitress appeared to be as high as a kite. We originally ordered teas and the buratta appetizer. She initially brought us the wrong drinks but got those corrected. After about 15 minutes, our appetizer arrived. The portion size of the appetizer filled the same plate it had in the past, but instead of the big ball of fresh burratta, it was mostly toast shrivled tomatoes and three skimpy pieces of store bought mozzarella. We then ordered two french dip sandwiches. We waited 30 minutes! Then the waitress came back over and asked if we were only having the burratta and were we ready for our check. We reminded her we hadn't gotten our sandwiches yet. And she says Oh! She leaves, types into the computer for a few minutes, and then goes into the kitchen. After 10 or 15 more minutes, I see her standing beside a fellow we can only assume at this point was the manager. She then pops over to our table and tells us the manager has zeroed out our bill, but we can still leave her a tip. Shocked, I asked what had happened and if she had change. She said... I can try to find some, and babbled something about why do we care why they didn't charge us. Then, my husband pulls out a ren and gives it to her. She looked at me and informed me that was what the tip should be. We had no intention of leaving that, but we decided to go because it wasn't worth any further interaction with her. The manager or our waitress never explained what happened to our sandwiches. I was beyond disappointed!"