Double Crunch Wings
Applebee's

Applebee's

10040 Lapeer Rd, 48423, DAVISON, United States

Pubs • Grill • Salad • American


"Hello there I wish to share a concern As a long time customer of this franchise in Davison Mi. Over 25 years now . Twice in the last month when asked By the same 2 gentlemen at the front door where we would like to sit i stated booth not by the window as its cold and drafty by the window -8f outside and hardly any heat in the window section And both times we Were placed by the window. The first time I blew it off tonight when one of the same young gentleman took me over to the same exact spot same booth by the window. I looked at him and pointed to the half empty seating in the center of the restaurant and said no id like to sit there he stated/ We have no servers for that area ,really because there's 2 servers there now serving 3 tables Ok whatever with in 10 minutes of being placed at the cold window seating I look over and he seats 3 more tables where I wanted to sit . At this point I'm fuming and almost walked out but to salvage my night out with my wife . I let it go . I am at a loss as to why your door greeters or whatever there title is have zero clue what customer service is about . When asked where to sit when I state booth not by the window I expect to be seated not by the window and not lied to about why I cannot sit where clearly there are open tables and plenty of available servers . This is not even during the busy rush of prime dinner time . Clearly the Davison Mi. Store Greeters Need training in customer service or customer relations . The servers cooks on the other hand all do an outstanding job . But you need to address the two Young gentlemen that greet you at the door and take you to your seating. Until this lack of customer service is addressed I will not be returning to Applebee's to spend my hard earned money to sit in a freezing booth near the window .When on both occasions I requested not to be placed there ."

Applebee's Grill

Applebee's Grill

721 Diers Avenue, Grand Island, 68803, United States Of America

Drinks • Burgers • Chicken • American


"We went to Applebees last night for supper. It was not busy, maybe 8 seated tables. We have not been there for 3 years because of past poor service, but I had recently been to another Applebees in IA and had delicious food so we decided to give them a chance. First red flag. Even though more than 2/3 of the resturant was empty tables I overheard the blonde (manager? Tell the host to not seat anyone for at least 10 minutes because they had a large carside order come in. If I came into a resturant that was that empty and they wouldn 't even seat me and get drinks I 'd walk back out. Sure enough two different partys, one with an infant carrier, stood waiting to be seated with all of those emply tables. Poor management I felt. Then our food came out. My food looked fine. However, my husband had ordered the double cheeseburger and fries. What they sat in front of him looked like a kids meal. He had about half the fries that I had and his burger was more the size of a slider. He immediately questioned the wait staff, then asked for the manager. Same blonde at the bar came over and tried to reason this small double burger was in fact what he ordered. My husband demanded she compare it to the picture on the menu. She flipped attitude and finally got the menu. Well yes it does look smaller, but its probably just the way they smashed it she literally didn 't care. I gave him most of my fries and had to talk him into leaving a tip since it was not the wait staffs fault. Not happy. Will never go to Applebees in GI again. They just don 't care. Last time it was cold food because the oven wasn 't working right. Shouldn 't a resturant close if they cannot cook the food right?"