Double Impossible Whopper
Burger King

Burger King

13238 66th St N, 33773-1845, Largo, United States

Burgers • American • Fast Food • Sandwiches


"Ordered Whopper meal with CHEESE. After waiting 15mins in drive thru, I pay wait even longer. Politely ask if there 's a problem with my order. Told they 're waiting on my fries. Another 5 minutes. I ask how long it will be, the nice girl at the window asked the manager how long he walks over says with a nasty attitude We have people ordering indoors too and simply walks away. After waiting some more I finally get my order I should have checked it at the drive thru, BUT I did verify it with her that it indeed had cheese on it she said Yes . I get home. NO CHEESE ON WHOPPER 2 cheeseburgers on the side?! I didn 't order cheesburgers! I tried to leave a review on BK Experience but it required a code from my receipt. THERE WAS NO CODE! Sooo...I called customer relations. Told I would receive a call or email within 48hrs. Days go by...NOW I leave my review on BK 's Twitter account. They requested I send them my email cell number a summary of what happened. I was told they would open a case on my complaint and forward it to the store itself. THE MANAGER HIMSELF WAS RUDE USELESS. Been over a week since my visit. I HAVEN 'T RECEIVED A CALL, EMAIL, NOTHING! This location has made errors in the past with my orders but I would let it go. But I had enough. They literally sent my complaint right back to where it started! Absolutely USELESS. Thanks SOOOO much Burger King for giving a sh*t about your customers. I work with patients everyday at my job so I understand more than anyone what it 's like to deal with the public. But there is NO MORE CUSTOMER SERVICE. More like CUSTOMER FRUSTRATION. I wasn 't asking for something I didn 't deserve or pay for. I just wanted it made right somehow. I reached out, provided the information they asked for and not a word. No wonder this location has so many negative reviews. Maybe a good start would be to start listening and caring about your paying customers putting forth effort hiring individuals that will provide that very same concern and level of service for your customers. But clearly you do not value us, your paying customers."

Burger King

Burger King

5301 E Fowler Ave, Tampa, FL 33617, USA, 33592, United States

Lunch • American • Breakfast • Sandwiches


"First off, I was not able to place a survey on their website because it requires you to put a survey code located at the bottom of my receipt which was not at the bottom of my receipt. The tuck in front of us who was at the time, the first and only vehicle in the drive through. We already had our window down so we could hear that no one had talked to them at all for 8 minutes. After that 8 minutes that person was finally asked for their order in a dry tone. We go up and it takes another 5 minutes before we were asked for our order that again was in a tone that was slow and seemed like we were inconveniencing her. After ordering only one thing we immediately got a ?that?s it?? And we said ?no one more thing? and her response was ?k then say your one more thing? we then pull up behind the truck again who was still waiting to pay. 3 minutes later that person paid then pulled forward and when we pulled up the person in the window didn?t even acknowledge us and just stood there. We were not told hi or any politeness at all. We were just told our total, Handed our money, then the window closed without another word. By the time we make it to the pick up window we have now waited over 25 minutes. This would be understandable if there was only two people working. But there was at least 5 people that we could see and all moving so slow they were like the sloths at the dmv in Zootopia. One of them had their mask on their chin, another was touching her hair then touching food another was touching food without any gloves. At this window we were not spoken to at all, just handed our food and door closed again. We got in line at 7pm. Not super late. Not a crazy dinner rush. Just people who did not care about safety, courtesy, efficiency, or the lowest level of human decency. After all that... the food was still cold."