"This was my second experience using the drive-thru, and I was once again let down by my lunch. I ordered a Quarter Pounder meal and specifically requested no onions on my burger, but it came with onions anyway, forcing me to remove them myself. I also asked for mayonnaise, which I received, but it wasn’t actually on the burger. It felt like the person preparing my order was too distracted to pay attention. The bun was dry, the meat was cold, and the cheese didn’t even melt. To top it off, the lettuce was starting to look brown. I’m giving it two stars only because the fries were warm (not hot) and my drink was correct. What has happened? I remember when McDonald's used to be a great place to eat—hot, fresh, and reasonably priced. I understand that many employees today may come from a generation that expects convenience without putting in the effort. Good luck if you decide to use the drive-thru. If customers checked their meals before leaving, perhaps that would encourage management to improve their service. That's two strikes against the Middlesboro McDonald's."
