"However, when I arrived right at opening, the place was chaotic and disorganized. The two hardworking staff members at the counter were completely overwhelmed, and it appeared that the manager—a dark-haired man in a Pie Hole shirt—was unhelpfully milling around, distracted by his phone while the employees struggled to keep up. There seemed to be others in the back who might have been able to assist as well.
I felt really sorry for the two staff members, as the operational issues and lack of support were really a management problem, and none of it was their fault. My order wasn’t ready when I arrived, and I ended up waiting over 20 minutes for them to box the pies, which weren’t labeled. To top it off, they hadn’t pre-sliced the pies as I had requested during the ordering process. With no time left to wait for them to slice the pies, I decided to leave.
Not only were the staff overwhelmed, but other customers waiting in line, some for over 20 minutes, were just trying to order coffee or a slice of pie and were confused by the lack of anyone at the register. The two staff members were clearly doing their best, but it was apparent that more help was needed.
I sincerely hope they can improve their staffing and, most importantly, their operational leadership. I love supporting local businesses like The Pie Hole, but at $40 per pie, it’s hard to justify when the overall experience was so disappointing."
