"Food is good (the beet salad is amazing) but the way they operate needs vast improvement. Almost every weekend I come pick up an order while my daughter is inpatient at Childrens. Costumers wait a considerable amount of time with no acknowledgement, leaving us confused and irritated. Space is very limited as well, making you feeling in the way. We’re not sure who to ask for pickup or where to wait, not very intuitive. I don’t understand why they don’t have someone handing out pickups and seating tables/communicating with patrons (saying “thank you for your patience” goes a long way). That one position can make all the difference in the flow and decrease the level of stress in both costumers and staff. I’ve been here many times in the past 2 years and staff is noticeably unhappy, taking a toll on service. I understand everywhere is understaffed during these times, but everything is a chain reaction that can absolutely be resolved with a little more organization and consideration from management. The atmosphere is pretty chaotic and I cannot imagine the stress of working there! Do better, management, your staff and costumers deserve so much better!"
