Escargot In Mushroom Caps
Stillwater

Stillwater

2591 Stillwater Rd, 13367, Lowville, United States

Lunch • Drinks • Cheese • American


"My partner and I had heard nice things about this place but when we went, it was a completely different story. A very nice waitress Jess began helping us before a very rude lady came over and practically snatched the menus out of our hands telling usthey had switched to dinner. She sent the server away telling Jess she would help us instead. She had no idea what drinks we hadordered and never came to tell us if the food we wanted was available and just put in an order. Before our food came she wasmumbling about the table being reserved for another couple and we would need to move but lucky for us it was 4:15 and theyweren 't coming till 6... Why she even brought it up I don 't know... very unprofessional. She never checked in to see how ourmeal were or offered refills. But she wasted no time chatting with people who seemed like regulars . I guess new customersaren 't worth the conversation. We pulled Jess aside and asked her who the owners were as we wanted to say something about howrude this woman had been to her as well as the complete lacking of customer service. It turns out the rude woman WAS the owner. We can see why it is for sale. The owners hearts are just not into it anymore. There was also a huge dog walking in and out ofthe kitchen and coming up to tables. After we finished eating we sat there for over 15 minutes with no sign of the owner. Jesshad been doing her job and helping others and saw us sitting there idly and went to get our server/owner. When the owner cameover she seemed annoyed saying Jess had informed her we didn 't want dessert and were ready to leave. She told us how the dessertwas homemade and wasn 't happy when we reaffirmed we were ready to leave. Partially due to the fact the whole meal was awkwardand uncomfortable because of her attitude. The portions were tiny for the price, one app, two drinks, a cheeseburger and a BLTcost 70 dollars! We felt very sorry for Jess as she was great but we will not be returning."