"We ordered a takeout meal for a family of four yesterday. The food was good, but the treatment by the owner at pick up was shockingly bad. My husband ordered by phone at 5:50pm. The restaurant said it would be an hour, so hubs and father-in-law arrived at 6:53. Owner doesn 't acknowledge them, and continues to talk to the staff and look at his phone. When hubs asks for help, owner says the meal will be ready at 7pm. When our two bags were brought out, hubs counts the items and notices one item is missing. Owner scoffs that it 'll be out shortly and then turns to my father-in-law to comment.... Is he your son? You need to teach him more patience. Rather than apologizing for super slow and late service, the owner chose to simultaneously insult my husband and father-in-law in a single backhanded blow for expecting better customer service. Further, when paying the bill, we learned that the prices on the restaurant 's online menu are far lower than reality (e.g., Veal Tre-Funghi published at $29, but billed at $36 for a 24% price difference). We will never be back, but will certainly share the story with others. It 's no wonder that La Veranda is not flourishing as the single midscale Italian restaurant in Claycord."
