Extra Cheese
Sol Mexican Grill

Sol Mexican Grill

655 K St NW, Washington DC I-20001-2385, United States

Lunch • Mexican • Catering • Breakfast


"This was my first time trying SOL and wanted to explore restaurants in my neighborhood. Something I have not done and I had high hopes for this restaurant. Let me start by saying the customer service was terrible. When I walked in I said this is my first time here and I wanted to look at the menu. I ordered a chimichanga as is on the menu but added beans. The person making my order seemed to have an attitude, did not engage or respond when I was talking to her. I also ordered a kids quesadilla and wanted to add beans. She started speaking and Spanish and someone else stated that I was unable to do that. All in all, she did not want to speak English to me except what else . I trying asking what do people normally get in their quesadilla since online it looked loaded with beans lettuce and other stuff. So that process of making my food was a mess. When it came to check out. I was trying to ask if sour cream comes with the order since it says it on the menu. The guy act like he didn 't understand. I ended up paying for 3 extra sour cream in addition to have two in the bag. Not only that he charged my for the persons food behind me!!!! As I am trying to ask why does a quesadilla and chimichanga cost $35 he acted like he didn 't understand and also had an attitude. I just ended up paying and looking at my receipt and saw that it had someone else 's order on my receipt. I waited because I had to tell the person behind I had his food. The guy at the register didn 't even believe me and ask for my receipt. He didn 't say anything but oh I 'm sorry. No discount. No taking it off my bill or anything. This was a Tuesday evening October 25th. Food: chicken taste like rotisserie chicken but all in all it was descent but I won 't be back. The experience has thrown me off."