"Went in last night and I ordered a caramel sundae. The guy puts the ice cream in the bowl and then pours hot fudge into it. We stop him immediately and told him that we wanted caramel not hot fudge. So then he asks his coworker what he should do with that ice cream mistake and the coworker tells him to go ask someone in the store if they want it for free. Ok, correct me if I am wrong, but customer service 101 teaches that if you make a mistake that you should offer the customer you are serving the mistaken product, not some random customer. It is us who were inconvenienced and had to wait longer to get the sundae we originally ordered. These guys have no clue and the business owner should really train the crew on customer service. Lousy place!!!"
