"A few weeks ago, I took my family to dine at Nninja, a restaurant we have frequented before. Along with our meal, we ordered a couple of salads. However, when our food was brought out, we were informed that they did not have enough lettuce for the salads and offered tuna salads as a substitute. We declined and requested a refund for the salads. The second server brought out our food, but only one salad was included as they claimed they only had enough for one. We inquired about the refund for the other salad, but were told it would be taken care of. Despite waiting for a few days, the refund did not show up on our debit card. My husband went back to the restaurant to follow up and was reassured that it would be sorted out. However, after still not receiving the refund, I called and spoke to the manager. After initially suggesting that there may have been a problem on the bank's end, she eventually contacted the GM who claimed they did not process the refund because they were lacking information. This lack of communication and failure to follow up on their promises for a refund was frustrating. I even proposed the idea of a gift card as an alternative to ensure the money would still go back to the business. The handling of this situation was disappointing and poorly executed on all three occasions."
