"This location really let me down. I waited to post a review because the first time I figured an employee was a having a bad day, the second time I was having a bad day, but by the fifth time without a remarkable experience just has me down. I had made a formal complaint at the time and have waited months, no response. It really makes you feel like there is no accountability or real customer service within the chain. I'll review based on this last experience. My partner and I had come in about 2 and a half hours before they closed for a quick bite. We both had long days and figured bbq would be an easy meal. We both liked Shane's from other locations and figured we'd try this one again. We had no idea that was a poor decision. We ordered and there was one person ahead of us. I'm sure they had to go orders they were working on as well, regardless, when we saw the first, second and third family behind us get their food before us and a few to go orders go though, we had to say something. It had been an hour. No real explain or apology, just a passive, I'll check and it'll be out soon. We presented the receipt as they could find the order. When we did get our food it was burnt okra, tough (almost microwaved) textured meat, room temp stew, etc etc. Anyway, after not hearing about it, I figured it was finally time to leave my review. I was hoping for a refund that night as it took over an hour to prepare two plates. But no. Then I hoped it would have been rectified in private via email and phone call, again no. Just disappointed. We'll just have to make it a treat when we are out of town."
