"Update: Willy B?s reversed the charges to our credit card without any prompting or me asking. I appreciate them taking care of that. ????? I would rate the food but we walked out empty-handed. Instead I?ll rate my experience: We are not from Jackson, but we were here visiting our daughter, son-in-law, and their new baby. We placed an online order at 3:45pm on Sunday for pickup that same day at 5:45pm. The plan was to bring the new family a nice dinner and have a visit with them. They asked us to be there at 6:00 to coordinate with our granddaughter?s feeding and sleep schedule. When we arrived on site the staff appeared as if they weren?t expecting us. A few minutes later they told us our order was in the kitchen and would be out shortly. The order was three blue plates, one seafood basket and two appetizers, totaling around $120. As we waited, another person who was also waiting for their carry-out order was approached by one of the staff. They came and apologized to the other patron as it appeared they had given their food to someone else and they were going to have to remake it. I thought ?That sucks, but nice of them to own it.? I was also impressed with the speed in which they remade the order. I believe they even gave them free deserts. We continued to wait, watching the person get their re-make, as well as seven other carry-out customers come and go. We also watched at least two parties come, dine in, and leave. We waited patiently as the staff continued to approach us, saying our order was in the kitchen. One of the staff even offered the excuse that sometimes online orders don?t make it in. Despite that, my credit card showed a hold for the charge so I felt that a weak excuse at best. I was also struck that, despite an apology to the other patron who?s food was released to the wrong customer, we simply were told the same thing over and over, ?it?s in the kitchen.? At 7:00pm, after having waited for 1 hour and 15 minutes, we simply got up and wa"
