"Been to Javier’s numerous times over the past 10-15 years for celebrating birthdays and other events. Tonight we celebrated both my daughters 21st Birthday and my upcoming 43rd Birthday. After being at our table, in the front room across from the bar by the window and exit door, my daughter JUMPED UP in SHOCK from her chair! She had a large COCKROACH crawl on her foot and up her leg as she was sitting at the table for a NICE Dinner at a place she had chose! I calmed her down and got the attention of a” Manager” I presume. He shined a light and found the culprit aka LARGE COCKROACH and killed it, picked it up with a napkin, carried it off and returned with a floor sponge/mop to clean up the floor after the insect was killed. Remember this was directly behind our table just before ordering our dinner. Daughter was grossed out but we stayed and enjoyed a good meal and drink and solid service from our waiter and others. I have over 15 years in the Restaurant Industry from dish washer to manager at all levels of dining from entry level to fine dining. My complaint is the way the manager quickly brushed off the situation at hand and never really owned up for such a meal ruining occurrence. In my experience, even at low end restaurants, that kind of thing warrants more then a small plate with 9 chicken Nachos on them which is all that was offered to us for what happened in his place of business. If it were me as the manager I would have been way more apologetic, owned up, and a comp of at least half to all of the upcoming bill for the party at BARE MINIMUM. I understand just seeing a bug, but having a large cockroach crawl up one of your guests, let alone the one we were there to celebrate just ruins the whole night! Imagine what the kitchen is like if the dining room has this just crawling around?! The food, the drinks, the waitstaff was all on point, as they usually are there. I wasn’t going to make a scene in front of my family but for $380 after tip for 6 of us I would never in my wildest nightmares have thought we would experience this kind of thing and when we did have been taken care of in a FAR more professional way for the HORRIBLE EXPERIENCE! Hoping this doesn’t happen to anyone else dining in such a staple of Dallas fine dining there at Javier’s!"
