Firehouse Salad
Firehouse Subs

Firehouse Subs

1781 Woodruff Rd, 29607, Greenville, United States

Subs • Lunch • Catering • Fast Food


"So let me start off by saying that I usually don’t give reviews as a customer even though in my profession I understand the importance of customer feedback. Here we go…I walked into the store after flying back home late from work (firehouse is not usually my top 20 choices) I wanted something that I hadn’t had in a while. I’m greeted by a young man who went above and beyond to make me feel welcome. (Wowed)I tell the guy that I am picking up for a call in order. He politely interacts with me and I noticed the new cold sandwich menu so I decide to order on the fly. In just 7 minutes of me being in the store I had such a positive experience that I ordered another sub. Fast forward, I get in the car and leave while explaining to my wife on the ride home, how pleased I was with my experience. Get home, start eating, and I discovered that they left off one of my sandwiches?. I immediately call and get the same gentleman that greeted me when I walked in. He not only apologized, but I could actually hear it in his heart?(wowed again). I proceeded to tell him how I was so pleased from my short experience and that I hated that this one error almost tainted my experience. He responded again, how this error had actually disappointed him as much as it did me! (WOWED AGAIN), cause he meant it! It was so genuine the experience actually got BETTER!!???. Long story short, good customer service CHANGES EVERYTHING!!! Great Job to the GM, you rock DUDE!!!!!!??????"