"Placed an online order at 04:00 PM and put the pick up time for 5:45 PM (just in time for the Superbowl). When I got there at 5:30 PM for the pick up, they looked at me with 2 heads saying they don't know what I'm talking about. I showed then the online order through my phone and they said they weren't looking at online orders. So why offer it? Waited approximately an hour for my food (all desserts are store bought). Chicken was very good, the rest was microwaved/reheated trash (ribs were cold, mashed potatoes collard greens were bad). No compensation, just an apology and an hour wait. Bad service overall. You just lost an occasional customer. Would not recommend."
