"I've been a devoted fan of Kaldis for years, but I've noticed that as they have expanded, the quality of their food and drinks has declined. In the past, they conducted regular quality checks on the flavor profiles of their espresso, and it was rare to receive an incorrect drink or experience poor service. Now, it seems that during nearly every visit, I find myself asking them to remake my drink while they debate with me about why it's correct. I'm starting to feel that my loyalty is waning, and I'm considering seeking out a new local establishment that prioritizes quality over profit. It's such a disappointing change. Additionally, I reached out to Kaldis several months ago to share my concerns, but I never received a response."
