"Additionally, there were no chopsticks available for the poke dish, which is surprising since they also offer sliced tuna. You would expect both dishes to be served with chopsticks. While the Caesar lettuce was nice and crunchy, the so-called "croutons" were just powdered crumbs rather than actual croutons, and the Parmesan was not freshly grated but rather powdered along with some other yellow cheese. The dressing also lacked the expected garlic flavor and any distinct taste of anchovy.
If I'm spending over $100 on an entrée, I expect fresh baked croutons and high-quality shaved Parmesan, with the option to have more grated directly onto my salad, along with freshly cracked black pepper ground at the table.
I don’t mind paying for valet service, receiving mediocre food, or dealing with subpar accommodations, but when I see prices for an iced shellfish tower over $200 and steaks at $140, I anticipate a much more satisfying experience. We ended up leaving after just an appetizer and a salad.
If this had been a special occasion—an anniversary, a birthday, or a rare splurge at a restaurant I usually can’t afford—I would have been furious at the experience. I left feeling that the establishment is effectively scammy, taking advantage of unsuspecting patrons.
This place seems to cater to clientele who have enough money to indulge but not the savvy to recognize a poor dining experience. I’d estimate their average patrons make six figures, but not significantly more.
Postscript: I didn't order the lobster bisque I'd really wanted because I was worried it wouldn’t measure up to the incredible ones I’ve had in the past. As for parking, the valet service is shared between hotel guests and diners, which complicates retrieval of your car. When I requested my check, the server didn’t even offer to take my valet ticket up, which added to my frustrations."
