"Today, I returned to place that same order, but naturally, the younger employee was there, and he charged me extra once again. I questioned him about it and showed him my receipt from the previous week. He tried to explain, then went to talk to the kitchen staff. When I got home, I realized what he had told them: my order was not the same as I had always received. It was noticeably smaller, to the point that my wife couldn't finish her meal and left half of it because it didn't taste right. Before I could voice my concerns, she said, "Let’s not go there anymore."
I share this experience as a clear example for business owners of how an employee's actions can lead a long-time customer to seek out a competitor."
