"I called around 1:00 PM to place an order and was put on hold. While I was waiting, I could hear the staff chatting with each other after serving a few customers, and I ended up sitting in silence for over ten minutes before they forgot about me. I called back and was finally able to place my order. At that point, I decided not to complain since it seemed like personal conversations were taking precedence over business.
When I arrived to pick up my sub, the distractions continued to be a problem. They failed to wrap my sub properly, and given that I paid $10.10 for just a third of a sub roll, I found that outrageous. I hope they realize that during busy times, missing calls while keeping customers on hold isn't a good practice. Just like at a drive-thru, phone orders are important, and no one wants to wait unnecessarily these days."
