Fried Sweet Corn
Glass Capital Grill

Glass Capital Grill

126 E Commerce St, 47336, Dunkirk, US, United States

Grill • Steak • Coffee • Cheese


"We were told that the evening's steak options were prime rib and sirloin. My husband ordered the sirloin and requested a salad, but we were told they ran out of lettuce, so no salads were available. He opted for French fries and baked beans instead. I ordered the prime rib with cheesy potatoes and corn. After waiting for about an hour, I finally received my Bloody Mary. Shortly after, the waitress informed us that the steak being served was New York strip instead of what we had originally ordered. We agreed to the change. While we waited, we noticed other tables receiving salads, so I inquired about our situation, having been told there was no lettuce. The waitress then brought my husband a salad since he had requested one as part of his meal. When our food finally arrived, my husband's French fries were burnt, and the baked beans were cold. However, I will say that the steak was quite good. My prime rib was also enjoyable, but I had ordered cheesy potatoes and instead received macaroni and cheese. The waitress explained that they were out of cheesy potatoes and substituted the mac and cheese without consulting me about other side options. Given that I had heard great things about this restaurant, I was disappointed with our experience. This will definitely be our first and last visit here. The service was poorly managed and unprofessional. The steak was good, but that’s about all I can say!"

Rustic Oak Cabin

Rustic Oak Cabin

22448 State Highway J, Perry, 63462, United States Of America

American • Desserts • Steakhouse • North American


"We?ve been coming to Rustic Oak for the last several years and have always loved it. Unfortunately, after having a terrible experience for the last 6 or 7 times in a row, we will likely not be coming back due to the staff and horrible service. Sohere?s the good? The food here is fantastic! They have a wide variety of items available on the the menu. The atmosphere is verycozy and feels like grandmas cabin. The bad is the service and the wait. In a service driven industry, attitude is everything,and the team at Rustic Oak has the wrong attitude. The staff at Rustic Oak seems bothered every time someone walks through thedoor and asks for a table. Last week we watched the staff openly discuss whether they wanted to take a to-go order over thephone 30 minutes before the kitchen was schedule time close in the middle of the restaurant? Tonight the girls had a family walkin 1 hour before closing and they made them wait 45 min before seating them just in hopes they would leave. To get a refill wehad to flag down one of the two servers and ask for refills which still took 10 minutes to get. Every visit takes well over anhour and sometimes up to 2.5 hours after being seated. Tonight there were only 4 tables seated and it still took 30 minutes tojust order out food! We?ve experienced bad service in the past so we try to be patient and plan for a long event but for burgersand wraps and pasta it isn?t acceptable to wait that long. However the real problem is the staffs bad attitude and failure todo the simple things like refill drinks and clear plates away from the table. Basic food serve 101 hasn?t been taught to thewait staff and it shows. We haven?t seen a manager in or owner in months. I know everyone is short staffed so we are fine withwaiting, but not a bad attitude. We will choose to take our business elsewhere going forward."