"During our last visit, we accidentally ordered the “Loch” catfish instead of the regular variety. When the dish arrived, I was surprised to see a whole catfish served on my plate. I promptly informed our waitress of the mix-up, and she assured me that she would speak to the manager. Within a few minutes, she returned to let me know they would replace the order without any hassle.
I must admit, I’ve had less-than-ideal experiences at other restaurants when pointing out order mistakes, often encountering unhelpful or unfriendly staff. But here, it was refreshing to enjoy my meal even after the initial error was mine, and it was corrected so swiftly and graciously. No complaints at all!"
