"Besides the lack of manners and customer service. The food is always great, the orders are right and I 'll continue to order (I don 't have another option). When you call, you have no idea if you 've called the right number, as they answer the phone Hello... You ask if this is China Royal, and someone who sounds VERY young answers yes, what do you want . You 'll place your order, give them your number and they hang up. No, thanks, bye, see you soon. Nothing. They just hang up on you. If I had another option in our small town, I may take it."