Fruity Pebble Rice Crispy
Molly's Cupcakes

Molly's Cupcakes

1150 S Wabash Ave, Chicago, IL 60605, United States

Cakes • Lunch • Cupcakes • Breakfast


"Only use Molly’s Cupcakes South Loop if you want your pre-paid order to be lost and to be treated rudely! Between work and personal events, I’ve placed probably a few dozen bakery orders from different bakeries all over the city. Only once before had the bakery not had my order ready and they went out of their way to make it right. Not Molly’s Cupcakes South Loop! The employee insisted there was no order because “she does all the orders for the weekend”. After showing her the paid invoice (paid more than 7 days ago) she continued searching some binders and computer system all along saying there’s no order. As the order was for a kid’s birthday party that was going on right down the street I really needed the cupcakes so I asked her what can she do. She said she can’t do anything without approval and continued saying “there’s no order. I’ll text them”. I waited for a while as the employee continued to serve other clients who were coming in with no interest in helping me. I then asked again if there’s something she can do and was told she maybe had enough left over cupcakes for part of my order but she had to serve the other clients. I then asked for a refund and again was told she can’t do that because she waited for approval. I kept waiting and when it became clear she had no interest in helping me I asked for a refund. She again refused. I left the place in tears and will be taking it up with my credit card company. I never felt so grateful for Jewel down the street. I understand mistakes happen but at the very minimum have the decency to pretend to care let alone help fix the mistake. Stay away from Molly’s Cupcakes!!!"