"The evening started off well, but things took a turn when my friend (the birthday girl) was not allowed to enter the restaurant. I had called ahead to discuss our reservations with a team member who failed to mention their ID policy. We were surprised when the security guard refused to allow us to bring in gifts, although balloons were allowed. Strangely, the security guard did not check our IDs, but insisted on seeing the birthday girl's ID. Even after pleading with the manager, he upheld the decision and mentioned they had just implemented the ID policy. It would be helpful for the restaurant to communicate these new rules to guests when they make reservations, and to include them on the website. Unfortunately, my friend was unable to fully enjoy her 21st birthday celebration due to these unforeseen restrictions."
