"I haven't eaten here yet ...I'm still deciding which restaurant to go to. However, I did call to ask several questions and the front desk host Jennifer assisted me. She had very good service on the phone , kind in tone, and knowledgeable. I'm from WI so I'm very confused trying to understand downtown Chicago . She helped explain things very well. I may just come here based solely on her phone manner and service. Yes, I will judge a restaurant by who picks up the phone and how they respond to me (as I am a 20 year restaurant service industry veteran . The person on the end of the line is just as important as the person bringing you your drinks/food. She deserves a raise ! :"