"First off I like to apologize/appreciate my family/friends of 17 who came far and beyond to come celebrate my wedding post dinner H.Harris,E Harris,J Harris, J Harris, J Harris ,J Harris M, golenbski A hiddens, J effert, W Terrell, T meclland, C smith sr, c smith jr, T smith , N Santiago J Cunningham,D rosario what a disaster from the beginning to the very end manger Ashley and I talk for 2 weeks about how special this day will be for us she explain to me a party of that size will be charge 25 dollars a head If they dont show up for them setting the table I said ok I understand I made sure to tell my family/friends dinner at 6 even tho Ashley and I plan for 615 at 6 05 i tell the hostess we are all here 620 still no sitting 640 I ask 2 speak to the manger at the time manger not Ashley comes out the back frustrated and try 2 blame us as his staff was unorganized and said he Had to wait on his chefs a big problem/but not a problem now its 705 we getting to our seat 2 habitachi tables 1 server ask what we will like to drink some had water/ drinks that took forever because she was only carrying 2 at a time water we never got untill 1 member in my party went to the same manger I talk to early about why the hold up from the beginning now the mad manger is mad even more at his staff so he's passing out water to our guest (big problem/but not a problem) guest at my second habitachi table didnt even have there salads or soup or drinks before the chef at table 1 was ready to cook our food so I ask chef can he wait to cook. the waiter took our food orders at the first hibachi table my guest request no onions in her rice with something else she didnt care for the chef cook the rice as a whole and started picking out the stuff in front of us that she requested not to be in her rice from the beginning my guest like I'm not eating that so. Our chef calls out to our server even the server points out to the cook no onions on his order taken form so now the server goes away and comes back with rice that is cook to her liking but wasn't cook in front of us so we are all puzzled on were this rice came from because this is a habitachi grill were they cook in front of u (Right) wrong server went down stairs and came back with rice until I figure out I guess when they mess up food orders they cook it elsewhere( big problem/but not a problem several people at my table including me had rocky choice and ask for chicken to be spicy it was stated on our order from as well are chef plated (me) already cook rocky choice (chicken) squirted out of a red ketchup bottle thick red sauce pretty sure it was the spicy sauce on my plate but it wasnt even cook into our chicken (big problem but not a problem) because he didn't get a chance to plate the others now I'm puzzled table 2 had some issue as well pretty much the same as table 1 but lesser of degree I'm trying to keep cool on how dissatisfied on the service and the lack of leadership from manager when things was plan out in advance took my credit card information prior to me setting up reservation because I had a party of that size so i pulled the manger not Ashley to the side and explain how dissatisfied I am on my special day explain why it was important to me I kept telling him the things I was dissatisfied with from the beginning to the end he offered to take 20 dollars of the meal and that's was all he can do first I had a party of 17 who had free range to order whatever they want because that's how special that day was for us we will cover whatever the bill is so the money was never the issue a sincere apology to us/and my guest would did us wonders didnt get that from him so at this time he had enough and so did I ask to speak to his boss he said he is you need to take it to corporate so I ask can I have that information so now I go from one area talking to him to the cashier area to pay he hands the information I requested from him to my server his lack of compassion for RESERVATION was truly felt by myself"
