"We have been eating at Persis Biryani Hamilton for many years now, and the food was consistently very good. The restaurant has largely extended its menu now with numerous new dishes added in every category, for everyone 's like and taste. Tonight 's take-out, however, left us somewhat disappointed. While we live less than 10 minutes ' drive from the restaurant, and some dishes like Bhindi Masala and Shrimp Chettitinadu were warm, the Shish Lamb Kebab that is supposed to come sizzling hot from tandoori oven was as cold and bone-dry as it could possibly be. It felt like it was prepared many hours prior to our order and was never heated. The supposedly butter naan was a piece of stale bread, on a harder side too. The restaurant has to take adequate measure to improve its operation to satisfy its customers, especially in our trying times. PS. I just changed my rating (3 stars originally) due to the phone call received from a restaurant a few minutes ago, containing nonsensical if not outright false claims. According to the management, the food was ready by 6 PM in their system because the delivery is done via GrubHub. Why? The GrubHub order was specified as 6:45 (10 minutes ' drive to our house), so WHY was it ready 35 minutes prior? Secondly, two other dishes came in warm, so it has nothing to do with delivery. For the management 's refusal to own up their poor service, asking me in addition to remove my review, the restaurant is getting 1 star."
