"A drive thru line so long, I 'm surprised a parade permit wasn 't required. Half of the restaurant 's staff outside on a smoke break. A packed lobby, likely exceeding the maximum seating capacity.These should have been the the only indicators needed to abandon any plans of enjoying a Taco Bell meal yesterday afternoon. Regardless, my wife and I proceeded to enter the drive thru queue, and we settled in our distant spot behind a Ford GT that had likely been sitting there since the morning shift.We continued to wait- even making eye contact with some of the idle workers outside. Unfortunately, the blundering representatives of your brand seemed content with the lunch break they all took simultaneousy, so our desperate gazes were only responded to with blank stares of inattentiveness and oblivion.After approximately 15 minutes had passed without a single vehicle advancing in the line, panic had begun to set in. However, with a stroke of good fortune, we saw the car behind us back out of the lot- allowing us to escape the drive thru trap, as well.We were still determined, so we decided to dine in.As we observed from the parking lot, the restaurant lobby was packed with people, uncomfortably exchanging glances with each other as they awkwardly waited for their order. We could even see the face of the current drive-thru customer through the kitchen, anxiously peering in after clearly being abandoned at the window. Lack of efficiency was an evident issue here.We placed our order on the kiosk, and found a seat to camp out at as we began our expected long wait. This provided an ample opportunity to observe the elite workforce you 've elected to employ.This includes the multiple workers seen wearing a mask under their nose and/or chin. I 'm not debating the value of wearing facemasks here. However, the employees volunteering to wear them obviously do believe in their effectiveness- and then made the conscious decision to disregard the well-being of everyone else around them. Apparently, these are the types of people we trust to provide a safe dining experience- those with no concern for public safety.The representative announcing the current orders was not the best kitchen spokesperson, considering her soft and barely audible whispers needed to be supplemented by a random customer (in the lobby shouting the orders for her. Although this was very bizarre, I recommend that particular bystander be hired immediately, considering she out-performed the actual employees.Fourteen minutes after placing our order (verified by the timestamp on the receipt text , we were finally called. We, of course, had to ask again for the drink and sauce we ordered, since all we were handed was a bag of food (as if we didn 't choose dine in .My chicken quesadilla was one solid, un-cut, crumpled pile of detritus on the bottom of the bag. I was fairly famished at this point, so I attempted to tear it apart by hand and just eat it anyways. Fifteen napkins and a few third degree burns later, it became even more obvious- this store does not value the welfare of its patrons in the slightest.As I recovered from the chicken quesadilla stew I apparently ordered, we saw the same Ford GT we were originally behind- finally escaping the agonizing confinements of the laggard and sluggardly drive-thru. It 's a wonder how the driver withstood the ordeal without running out of gas, or dying from old age.My wife ordered two chalupas, but with beef rather than chicken. When she opened her meal, she discovered both chalupas contained beef AND chicken. They might as well have been hotdogs.We went to exchange the two items for what was actually ordered, and they only presented one replacement chalupa. After correcting this situation, the cashier tried to fluff the deal by commenting these replacements are free of charge . Well, thank you so much.Unfortunately, Google only allows so many words in a review. So, in closing- one star."
