"Food is usually quite good, but sometimes it's quite awful. I've found that at a lot of Mexican places; you get the same dish each time, and 1 out of every 10 times it's really bad. The main reason for the 2 star review is the way they treat call inorders. If you call them, you're not even a 2nd class citizen, you're a nobody. They let the phone ring for minutes at a timeand sometimes never pick up. When they do pick up, they put you on hold and then forget about you, literally. That is not anexaggeration. Whenever I call, I'm put on hold and forgotten about. Usually I can last about 5 minutes before giving up. Onetime I tested to see how long it would last. I was on hold for 8 minutes before the line went dead. I called back, and asked ifthey forgot someone was on the line. They admitted they did. This would of course be excusable if it didn't happen every time.It would also be excusable if there were a long line of customers in store waiting to be served, but that's not the case: theynever put you on mute so you know whether they're helping people or not. The time I was on hold for 8 minutes, after the onecustomer that I was put on hold for, there were no other customers the entire hold time. This has been the case most other timesas well. So, managers: get your staff together and train employees how to handle the phone line. I worked in food service forover a decade, so it's not like I don't have empathy, but if you want business then you need to take orders. And you can't takemy order, or anyone other callers' because the phone line is hung, when you leave me on hold and forget about me."
