"I ordered a sandwich and soup. I bought a tea while waiting. I noticed they served one person that ordered after me. They brought out what looked like the same thing I ordered and served it to another patron, who at it and then left. They pointed at me and talked amongst themselves a couple times. After about about 45 mins I went to the line and inquired about my food. I mentioned it looked like maybe they served the same food I ordered to someone else. They said that they would make it now and it would only take a couple of mins. I waited longer and observed employees working on things other than my order. I went back to the desk and asked for a refund. The employees mumbled under their breath and to each other. They handed me a free sandwich coupon with a post-it note and said they could not issue a refund without a manager. I said I probably wouldn't return after this experience. I received nothing even close to an apology at all. I found the whole experience quite infuriating the service was terrible. Now I am out $12, late to my event, and ate fast food instead."
