Guaca Salad
El Rancho Mexican Grill

El Rancho Mexican Grill

1665 Dove Park Rd, 70471, Mandeville, United States

Soup • Steak • Cheese • Mexican


"We have always enjoyed getting take out from here. Today we got takeout and after my wife put down her soft taco from taking a bite she noticed something strange. After looking closer it was a **** fingerprint. We immediately called management to let them know and their first response was it was from a cherry in the order. Not a cherry tomato but a cherry as in one that goes in a drink. We did not have anything with fruit. I asked for a phone number to text a picture to right away, did so, but they advised they did not get it. She then said that no one in the kitchen was bleeding at any part of the day today. You can see in the picture it?s a perfect finger print with fresh blood. We brought it back in so they could see it in person and they still denied any wrong doing. This time every signal person that worked there had gloves on, including the servers which did not when we picked up the food. It honestly didn?t matter at this point I just find it funny when we got there everyone was wearing gloves. The problem I have is there was no reassurance that it would never happen again or knowledge there was even an issue. This could be very deadly to someone with any type of auto immune problems if there is any type of blood infection or disease the person working there has. Finally they offered a refund but only gave us some of the ticket back, not a total refund. Just make sure you inspect your food before eating anywhere you get food from but expectantly here. I?m sure this was an honest, careless mistake but it was handled very poorly. Pictures is the taco and a close up. We also put Salsa on another tortilla to see if it would be the same but you can see it wasn?t. It is clearly a **** finger."