"I have been a regular customer for four years. Recently, I noticed that prices have increased while both the service and portion sizes have diminished. Additionally, we experienced excessively long wait times. I sent my wife's meal back because it was supposed to be without lettuce and tomato. We waited for her plate to come back, and of course, my food was cold by the time it arrived. When her meal finally returned, it was wrong again—this time it had chicken instead of beef. There was no discount, no apology, nothing at all..."