"I’ve been here many times but will no longer support a restaurant with terrible customer service. I ordered the pot roast, when I received it I noticed it was extremely fatty, at least 70% of my roast was a Gelatin fat which I set aside ate part of my mashed potatoes carrots waiting for my sever to return. She did return after everyone was done eating. I mentioned that there was an issue with my meal which she notice right away it was all fat and said she would remove from the bill. I work in the industry so I understand things happen no big deal. The server took my plate later returned to say that the best she could do was 25% off my meal per her manager if I wasn’t happy she said I could ask the manager to come out. Honestly it made me feel weird that one in an upscale restaurant they didn’t handle it properly, like I was trying to pull a fast one so I just agreed. My server could tell my frustration and went back to talk her manger again which she came out with the same response. I wasn’t offered a replacement meal, another option, I never even seen my food again. Honestly at $35 a plate only offering my 25% off that dish when I didn’t even eat it is crazy and the fact the manager didn’t even come out to handle the situation and hid behind the kitchen. All the other food at the table was fine. I didn’t argue but I will not be returning as I walked out paying a $150 tab plus tip, leaving hungry the feeling of disrespected."
