"I immediately addressed the issue of her disrespectful customer service and requested to speak with her manager. Rather than offering an apology or acknowledging her inappropriate behavior, she simply handed the phone to her manager while making a dismissive remark: "This person wants to talk to a manager because she’s taking forever to place an order." She continued to mutter unkind comments, as if trying to feed a large family were somehow unreasonable.
I truly feel sorry for her lack of awareness and patience in a customer service role. I've never experienced such a lack of respect and service in my life. If she doesn’t enjoy her job, she needs to reconsider her attitude or look for a different position. Otherwise, she risks driving away valuable customers for the restaurant.
This young woman could benefit from training in communication skills, patience during busy times, active listening, and, most importantly, a shift in her attitude. The manager did acknowledge his employee’s disrespectful behavior and later called me to offer an apology. He even asked if I knew anyone looking for a job and requested that I send them his way.
My recommendation for management is that it shouldn't be the responsibility of customers to find suitable employees for your business. Strong leadership should involve identifying underperformers, providing coaching and training, and working to improve employee behavior."
