"Now, onto the issues we encountered: the Caesar salad dressing tasted more like vinaigrette than the traditional Caesar, and although the presentation was lovely, the flavor did not impress me. The crusty bread slices were unimpressive and not worth mentioning. I received an il Mito gift card for Christmas, which I showed to our waiter at the beginning of our meal. He informed me that it could only be used at the Tosa location, not in Delafield. When I received the gift card, I was told it would be accepted at the Zesti location in Hartland (which is owned by the same company), but we quickly learned that wasn’t the case.
I called il Mito in Tosa to confirm whether the card could be used there. Shortly after that conversation, the Delafield location opened with the same name, same owner, and same chef, so I called again to verify if the card was valid there too. I was assured three times that it was. However, when we went to use it today, we were told no. We asked for the manager, who was also our server, and he stated that I had been misinformed due to different computer systems. Luckily, he agreed to accept my gift card this time.
However, he later returned to our table to inform me that there was no balance on the card. I showed him the receipt, and he took both the card and receipt with him. When it came time to pay, he said he would honor the card again but asked for my name and phone number “just in case.” What was that for? I found it quite offensive and made sure to take a picture of the card and receipt before he took them away, just in case they thought we were trying to scam them.
Overall, the meal was decent, the atmosphere very nice, and the prices fair. But the hassle surrounding the gift card really detracted from our experience."
