"I'm not the type of guy who goes out of his way to write a review, especially a bad review. I usually write a great review to the places where I love the food and the service, because I feel that great food and great service deserve to be recognized. Unfortunately I can't write a great review for this place. I have been here before and the food was always good, that's not my complaint. It's a place where I go when I don't have a lot of time for lunch. Today, the food was just like usual, but a couple things happened: I had a friend join me and we both ordered our food and he ordered the beef plate and specifically said he wanted all beef and no chicken. (their plate comes with half chicken and half beef) We paid the bill, got our drinks and waited about 15 minutes, which I felt was reasonable given that it was lunchtime and the place was fairly busy. At that point, one of the employees walks over to our table holding a receipt and asks us if that was our order. We said it was, and she said come up to the counter and get your food. At point I'm thinking: this girl walked over to the rear of the restaurant knowing the order was ours, but instead of bringing the food to us, she asked us to go back to the front and get it ourselves. No big deal, it's essentially a fast food place and maybe the restaurant has certain rules due to COVID that prohibits the employees of touching the food. (they already touched it when they put it on the front counter, but whatever) My order was good and I got what I ordered. My buddy opened his food and he got half chicken and half beef, after he specified he wanted all beef. No big deal, things happen. He takes his food to the front counter and tells the employees what the problem was and they said they would fix it. He sits back at our table waiting for his order and and shortly after an employee walks up to him and tells him that in order for them to give him all beef, they would have to charge him an additional charge, since apparently the clerk did not charge for all beef. At that point, my buddy went up to the front and asked for the manager's name. He was told it was company policy not to disclose the name of the manager. At that point, he just asked for his entire refund, since it's been over 25 minutes since we ordered and I had already finished my meal, plus we had to get back to work. The clerk then just issued him a refund and after doing so, she sarcastically told him that they were just going to throw his previous order in the trash. I'm not in the restaurant business, but I know bad customer service when I experience it. Nobody at this place has any common sense or the desire to make it a pleasant place to eat lunch. A person with common sense, would have apologized for getting the order wrong and made it right, but instead they gave a full refund, threw an order in the trash and disappointed two customers who will probably not return. I don't know who owns or runs this place, or if they even know what's really happening there, but hopefully this gives them an idea."
