Handcrafted Guacamole
Moe's Southwest Grill

Moe's Southwest Grill

120 Merchant St, 22603, Winchester, US, United States

Grill • Steak • Cheese • Mexican


"Thank you for taking time to read this experience. It was unusual for me as I am used to great service and food from Moes restaurants but probably will not go back to this one.Our visit was right before dinner rush on a Wednesday.My wife and I walked in and were not greeted with the usual “Welcome to Moes!” Which was weird. I love hearing it. We looked at the counter and one of the employees was drinking an opened cup of his drink near the prep area and ignored us until we walked up to the counter. We started to order and when we saw they were out of sautéed vegetables we asked them to prepare some and that we were willing to wait. He asked if he could prepare our bowl with everything but the vegetables until they were ready and we said it was okay. When we sat down to eat, the green peppers were still raw. Additionally, the olives my wife received on her bowl must have been bad because she could not eat them and almost lost her appetite. She loves olives.There were other minor things we noticed like most of the food was low or empty (the meat was being refilled as we were ordering) and all of the grills looked filthy (not sure how often they’re supposed to be scraped off between uses). The service was not great and the QR code for the manager on duty that was at the register was inactive so we couldn’t leave a review.I would very much like to go back to Moes locally but it will have to wait until these issues with the food quality and staff are resolved.I wish we had the experience I am used to at your other locations. I love Moes.Thanks again for reading, I work in retail so I know these reviews are not great to hear but they do help in fixing issues that otherwise go unnoticed."