"Our waiter Manuel was never around when needed, was very slow to bring drinks, forgot to bring drinks twice, forgot to bring water with ice, forgot to bring drink without ice, was not focused at all on orders. No one cleared the table when we finished eating, we cleaned up ourselves after waiting for 20 minutes and asked to have plates cleared. Manuel never smiled, even when we were friendly and funny with him, he had no energy, seemed to not like the job he was doing. Ordered steak frites, was dry and dull. Ordered grilled palm salad, palms were not grilled. In general for an upscale resort, we did not receive upscale service."
