Hawaiian Baking Required
Papa Murphy's Take N' Bake Pizza

Papa Murphy's Take N' Bake Pizza

3404 Kitsap Way, Bremerton, United States

Pizza • Salads • Italian • Desserts


"I give two stars. The additional star is because I don’t normally have trouble at this location. However not long ago, I was treated rudely by the manager, Allen. I had ordered a chicken Mediterranean Delite over the phone and asked if I could do less chicken and more sun dried tomato instead. When I got to the store to purchase my pizza, I handed Allen my coupon for $12 but it rang up to $15. I asked why it was so high. He said because you added a topping. On the phone I didn’t realize I was adding a topping since I asked for less chicken and more sun dried tomato. I said you should tell the customer when it’s going to cost more. I then asked “do you not tell the customer when things are going to cost more?” He kept responding without answering the question by saying whenever you add a topping it cost more.” It was very frustrating because he knew he was in the wrong and refused to answer my question. I eventually asked who the manager was which he said himself. I told him he should know then to inform the customer of an additional cost. At the end of this whole back and forth and as I was leaving, he told me “I’m the customer so I should know that” , know that it cost more. He was very rude and unapologetic, childish in a sort. Whether I was in the wrong or not , I didn’t think i was adding an extra topping, it was more like swapping, otherwise I would have left the same amount of chicken on there. He displayed terrible customer service. He could have easily diffused everything but instead chose to be proud and argumentative. It had nothing to do with the 3 extra dollars. It was mainly his bad attitude and lack of apology. I won’t be coming to this location again or at least for a long time. Customer service is everything especially when you’re the manager. The guy running the show. The face of the business. And are the local guide reviews , real reviews? They all give five stars but then all the others give like one ore two. Weird."