"So a couple comments. I'm from the Grand Rapids area, full of ice cream shops. So the critiques are founded on different observations across multiple ice cream locations. There are three things I'll point out on a somewhat negative basis. First, they charge for a cup of ice water. Something which I haven't run across from any of the other ice cream shops I've stopped at. Not a water bottle, a cup of water. Second, the portions are much smaller than normal. The large soft serve ice cream is more akin to a medium or small. While also costing more. Same for the other items as well. Everything seemed priced a step above and a size below. Thirdly, this is a personal pet peeve, I dislike having signs every where saying smile you're on camera. It's not a tech stop and there isn't anything you can take. For me personally, it rather detracts from the atmosphere. I will say, the customer service was great. Here is the summation of my experience and my review. Customer service: 4.5/5 Cost, a size high a portion low: Facilities: 4/5 Food: 4.0"
