"NAVY MIRAH: THE REST OF THE STAFF IS AMAZING. I had a terrible experience 30 minutes ago at Starbucks, where I was made to wait for a simple order, only to be told they were out of the item, and they didn’t even offer a refund. After that, I decided to go to Stella Nova, and the team behind the counter listened to my story and went out of their way to ensure I got an iced coffee. I always have a wonderful experience here, and the employees make me feel welcome—unlike some greedy corporate coffee chains."