"Was told on the phone it would be about 45 mins for my take out. Walked in to pick up my order of 2 Oak burgers and onion rings after 35 mins. The teen host went to check on my order and before she came back the owner/chef came out from the back of the house to yell at his staff that to go orders are taking an hour. All triggered because I walked in 10 mins early. The host came back and let me k ow it would be another 5-10 mins. No worries on my end, I was 10 mins early. Felt bad for her. She offered to bring it out to me but I didn’t want her to have to do that so I came back in after 10 mins. Got my to go order and went home to enjoy the burgers. Opened the containers to find way undercooked onion rings, fries instead of chips, and a bun that looked like it came from the bottom of the bag. To their credit the burgers were cooked just as I had requested. Medium rare and medium well. Treat your staff well and don’t embarrass them in front of patrons. Improve the food quality and we will be back."
