"The drive-thru worker seemed new and asked me to repeat my order several times, which I didn't mind, and I even asked clarifying questions to ensure she understood. After paying and pulling away, I took a bite of my hot dog and instantly realized it was brown, not red. This wasn’t a big deal for me, so I decided to go back inside to request a swap.
However, the worker who appeared to be training the new hire became agitated when I mentioned my order. She loudly proclaimed about the signs instructing customers to "ASK for red hot dogs," making a scene as she marched around the restaurant and into the kitchen. I overheard her speaking to a manager or another employee, asking, "Do I just throw these away or what?" She even walked the new employee to the sign next to me and pointed out that it said to "ASK FOR RED." It was embarrassing and exhibited terrible customer service.
I work in customer service myself, so I understand that mistakes happen and people are human. However, it felt degrading that she assumed the fault was mine without even asking for clarification, implying I couldn’t read. As a long-time customer, I know how to request a red hot dog!
Not only was it disrespectful to me, but it was also unfair to the new employee who had to witness this ordeal. Overall, it was a shocking experience that left me feeling upset. After ten years as a regular customer, I may now consider taking my business elsewhere due to the disrespect I encountered. The older blonde woman working there could use some retraining in customer service; I’ve worked in the field for a decade and have never spoken to a guest in such a manner, regardless of how rude they might be. What should have been a simple request turned into an embarrassing situation."
